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Returns & Exchanges

Flags A' Flying will gladly accept returns within 30 days from the date of delivery or in-store purchase. We will fully refund merchandise returned within this time period, excluding shipping and handling charges. A Return Authorization Number (on-line & phone orders only), copy of order/invoice, or sales receipt must be included with your return. Refunds will be made in the form of payment made at the time of the original purchase.

If a product is returned after the 30-day period, but no longer than 60 days from the date of delivery or in-store purchase, a merchandise credit will be issued.

A returned item must:
• Be in original packaging
• Be undamaged and complete of all parts
• Contain a Return Authorization Number
• Contain a receipt, copy of invoice/order

Flags A' Flying does not accept returns that were delivered or purchased at our store after 60 days. No exceptions.

Postage on return packages must be prepaid. Packages returned C.O.D. will not be accepted.

What items can be returned?
Flags A' Flying will accept all items for return within the time frame and conditions above with the exception of the below:

What items cannot be returned?
Flags A' Flying does not accept returns on the following items:
• Custom made-to-order printed, appliqué, or sewn flags and/or products
• Modified items to include, but not limited to, the addition of polehem, fringe, and/or grommets; removal of header and/or grommets
• Modified flagpoles, brackets, and/or accessories
• Clearance merchandise
• Gift Certificates, nor can they be redeemed for cash value

Flags A' Flying does not accept returns or exchanges for merchandise not purchased through our company.

Damaged or Defective Goods
Damaged or defective items may be returned only if they are reported within two business days of receipt of delivery or in-store purchase. We will arrange to have the package picked up by way of a call tag or reimburse you for the return shipping expense should we be unable to have a call tag issued to your pick-up location. Flags A' Flying does not reimburse fees charged by packaging centers.

Keep your shipping receipts until you have received credit for your return. We reserve the right to require proof of return shipment, in the form of a receipt in order to credit your account.

We do not accept returns for, or replace items which are damaged by misuse.

Flags A' Flying strives for 100% shipping accuracy to ensure your products are delivered correctly, on-time, and in excellent condition. Should you find that this is not the case, we will work with you to resolve the error if you notify us within two business days of delivery or in-store purchase. We will arrange to have the package picked up by way of a call tag or reimburse you for the return shipping expense should we be unable to have a call tag issued to your pick-up location.

Once your item is received, we will process your item for exchange or return within 3-5 business days and credit you accordingly. If, upon receipt, it is found that an error did not occur, you will be billed for the return freight charges.

What do I include with my return?
1.) Return Authorization Number provided by Flags A' Flying
2.) Receipt or copy of order or receipt 
3.) Item in Original Packaging

How do I obtain a Return Authorization#?
Please call or e-mail the Flags A' Flying customer service department to receive a Return Authorization Number (RA#) before shipping any product to Flags A' Flying. Packages received without an authorized RA# will be refused.

Where do I send my Return?
Once you have received a Return Authorization Number, please ship your return package to the address below via FedEx, OnTrac, UPS, or US Mail to:

Bailey's Seasonal Flags
Attn: Returns RA#_____
3635 S. Lawrence St., Ste. J
Tacoma, WA 98409

Flags A' Flying is not responsible for returned items lost in the mail or on return shipment, therefore please ensure you select a shipping method with delivery confirmation and/or insurance.

How do I contact Flags A' Flying
Please visit https://www.flagsaflying.com/pages/contact-us, or by using the information below if you have questions on returns, damages, or defective merchandise for return or exchange:

Phone: (800) 426-1511
E-mail: sales@flagsaflying.com

Flags A' Flying cannot be made liable for delays in delivery of the goods or inability of the carrier to deliver the goods due to the inability to obtain transportation, equipment or material, or by reason of fires, floods, strikes, actions of military or civil authorities, labor difficulties, riots, lock outs, acts of God, or similar or different circumstances beyond our control.

Last modified: July 26th, 2020