Items will be shipped via UPS ground delivery unless otherwise specified in your order.
Purchaser is responsible for all shipping charges unless promoted on the site or noted on your invoice, including the additional cost of shipping should you choose to upgrade the shipping service.
In stock items or orders placed before 2pm PST will likely ship the next day (certain restrictions may apply). Custom orders and commercial flagpoles are shipped within 10-15 days. We will contact you via phone or e-mail to confirm product shipment.
Orders placed after 2pm PST will be processed the next day.
Proofread your order carefully before submitting your order for processing. Shipping information cannot be changed once you submit your order. If a delivery is refused for any reason, or considered undeliverable due to an invalid shipping address you will be charged a penalty that may include, but may not be limited to, extra shipping charges. If you provide an invalid address and any correction needs to be made by a carrier, you will be charged a fee of $10.00 per carton for standard ground orders and $15.00 per carton for expedited orders.
APO/FPO orders ship to APO/FPO addresses via USPS Priority Mail only. Expedited shipping is not available to APO/FPO addresses.
For return shipping questions please see our return policy.
Please contact us with all claims for damaged goods within 24 hours of receipt of goods. We cannot be held responsible for damages to items as a result of faulty package handling on the part of the shipping party.