Last modified: January 28th, 2011
Flags A’ Flying, LLC (“Flags A’ Flying”) is dedicated to protecting your privacy on our site. We strive to safeguard any personal information you provide us and to make every reasonable effort to use this information only as you chose.
Flags A’ Flying only collects personal information from our visitors on a voluntary basis. Personal information may include, but is not limited to, name, title, company, bill to address, mailing address, phone number, and e-mail address. We do not require this information to obtain access to any part of our site however this information is required for specific functions on our site such as to place an order or sign up for specific services.
Flags A’ Flying's primary goals in collecting personal information about you are, to give you a meaningful, enjoyable, and personalized website experience and to facilitate the development of new products and services. Personal information also allows us to provide better service to you by tailoring our communications to match your interests.
Information You Explicitly Provide:
In order to place an order, establish an account, or participate in e-mail notifications, you will be asked to provide certain personally identifiable information to us, such as your name, mailing address, e-mail address, and phone number. If you choose to purchase products or services, you will be asked to provide a valid credit card number, expiration date, verification code, billing and shipping address. You can choose not to provide this information but then you will not be able place orders online, nor will you be able to participate in some of our services or offerings.
Information We Automatically Collect:
We use common internet technologies, such as cookies and beacons, on our websites and e-mails. This information is collected to measure number of visits, average time spent on the site, pages viewed, etc. We use this information to analyze web traffic and the overall use of our site. This information is used to improve our website to better meet your needs as a customer.
Cookies: Cookies are small pieces of information stored by your browser on your computer's hard drive, at a website's request. The cookies Flags A’ Flying uses do not contain any personal information, but are used primarily as follows:
• to keep track of temporary information;
• to allow us to remember you when you login to your online account should you choose to create one;
• to help us understand the size and volume of our audience and traffic patterns;
• to collect and record information about what you viewed on our website and what you viewed in our e-mail;
• to manage and present site information;
• to deliver information specific to your interests.
Web Beacons: We also place small “beacons” or "clear gifs" on many of the pages on our website and in our e-mail. We use these beacons, in connection with cookies, to collect non-personal data on the usage of our site, including but not limited to, the date and time of the visit, the pages visited, the referring web page, language preferences, new vs. returning visitors, the type of browser (e.g., Internet Explorer, Firefox, Safari), the type of operating system (e.g., Windows, Mac, iPhone), connection speed, and the domain name of the visitor's Internet Service Provider (e.g., Comcast, Verizon, AOL). This information is collected about thousands of site visits and analyzed as a whole. This information is useful for tracking the performance of our online advertising and to determine where to place future advertising on other websites.
IP Address: We analyze IP addresses as a whole for system administration purposes and to gather broad demographic information. We do not link IP addresses to your computer's User ID, with the following exception: when you place an order using our online checkout process we may record your computer's IP address with your order to help us identify fraudulent credit card use. We may share this information with the financial institution that issued the credit card with which an order was placed, or with law enforcement authorities if we determine, or are notified, that the use of the credit card was fraudulent.
How Do We Use Your Information?
The personal information collected by Flags A’ Flying is used only to conduct business with you. Some examples include, but are not limited to:
allowing you to post comments, post product reviews, and other items of interest
creating and maintaining accounts
processing, fulfilling, and following up on orders
answering your e-mail
communicating with you
notifying you about promotions and other information regarding our products, services, and special events (see the section below entitled "Your choices about receiving Email and Mail") to help prevent fraud and to protect the rights of Flags A’ Flying.
We also use this personal information to provide you with information related to your account, the products or services you purchased from us, to better understand your needs and interests, to improve our service and to personalize communications and your web experience while on our site.
Does Flags A’ Flying or flagsaflying.com Share Your Information?
Flags A’ Flying does not rent or sell your personally identifiable information to other organizations. Flags A’ Flying may share your personal information as follows:
Companies who work on our behalf: We often contract with other companies to perform business support functions on our behalf, which may involve limited access to your personal information. We require these companies to use the information only to provide the contracted services; they are prohibited from transferring the information to another party except as needed to provide those services. Some examples of these business support functions include order fulfillment, customer survey execution, marketing campaigns, and information systems management.
Business Transfers: Flags A’ Flying reserves the right to transfer your personal information in connection with the sale or transfer of all or a portion of our business or assets.
Law Enforcement: Flags A’ Flying may disclose personal information to third parties without your consent for any of the following reasons: to comply with any law, regulation or court order, to cooperate with Government investigations, to help prevent fraud or to enforce or protect the rights of Flags A’ Flying.
Controlling Your Personal Information
If you believe that any information we are holding on you is incorrect or incomplete, please write to or e-mail us as soon as possible, at the below address. We will promptly correct any information found to be incorrect.
Your Choices about Receiving E-mail
Flags A’ Flying may send you e-mail about your orders or your account and in response to your questions. Flags A’ Flying may also send you e-mail with information and/or special offers about products and services that may be of interest to you, should choose to sign up for one of our mailing lists.
You may opt out of these e-mail notifications at any time by clicking the “unsubscribe” button at the bottom of one of these e-mails. This will automatically remove you from the specific list you have been sent the notification from. You can also contact our office via e-mail or phone to request the removal of your contact information from one or more of our e-mail notification lists. If you choose not to accept this promotional e-mail, you may not receive special offers that may be of value to you. This option applies to promotional e-mail only, as we may find it necessary to send you e-mail relating to the products you have purchased, your account, or your order(s).
Protecting Your Information
Flags A’ Flying implements a variety of administrative, managerial, and technical security measures to help protect your personal information. Flags A’ Flying has Internal Control Standards which relate specifically to the handling of personal information. These include certain controls to help safeguard the information we collect online.
Protecting the online privacy of children is especially important, and those under the age of 13 are protected by federal law. For that reason, Flags A’ Flying does not knowingly permit children under the age of 13 to become registered customers of our site, or to buy goods and services on our site, without verifiable parental consent. Flags A’ Flying does not knowingly collect or solicit personal information about children under 13, except with their parent's express consent.
Third Party Links
Flags A’ Flying’s website may contain links to and from other websites and Flags A’ Flying is not responsible for the privacy practices of those websites. We encourage you to learn the privacy practices of those websites and welcome any feedback about linked sites to protect the integrity of our site.
Keeping Your Information Accurate
If you are a registered customer of flagsaflying.com, you can review and update your profile using your user name and password. You also have the option of contacting us via our website, phone, or mail to request a change to your information or a copy of the personal information we have collected about you online; there may be a nominal charge for this request. We will make every reasonable effort to make sure your request is met. To protect your privacy, proof of identity may be required.
How to Reach Us
Flags A’ Flying, LLC
3635 S Lawrence St, Ste J
Tacoma, WA 98409
Changes to Our Policy